Shipping
Where do you ship?
Online orders ship within Canada only. If you're shopping from the USA, CONTACT US and we can see about setting up an order for you.
How long will my order take to ship?
Orders are typically dispatched within 2 business days via Canada Post Expedited Parcel. Orders are shipped on weekdays days only (Monday to Friday) excluding holidays. Weather may also delay pickup and/or delivery.
Estimated shipping time:
1-2 days in the Vancouver area
1-4 days within BC
2-8 days outside of BC
Do you offer free shipping?
Due to the ongoing Canada Post strike, we have temporarily suspended our free shipping promotion. For more info, see our Shipping & Returns policy.
Do you take orders over the phone?
Unfortunately, we are not able to take orders over the phone. Due to security reasons, we need all orders to be processed online or in store. This keeps your information confidential and safe.
Do you offer in store pick up?
Yes, select 'in store pick up' at checkout and you will receive an email when your order is ready for pick up. In store pickup orders are usually ready within 1-2 days. We are open 7 days a week from 10am-6pm (holiday hours may vary).
Can someone else pick up my order?
For security, we prefer to only release an order to the original purchaser, but under certain circumstances we may be able to make an exception. Photo ID, credit card, and order confirmation are required for pick up.